Terms and Conditions of the "CZAJE" Online Store
§ 1.
General provisions
1. These regulations, hereinafter referred to as the "Regulations", define the rules for using the online store located at the URL http://www.czaje.com, hereinafter referred to as the "Store".
2. Sklep prowadzony jest przez Czaje s.c. z siedzibą: 00-525 Warszawa, ul. Krucza 41/43/25, posiadającą NIP 701-109-49-13, zwaną dalej „Administratorem”.
3. Store address and contact details:
a. internet address - www.czaje.com,
b. e-mail – hello@czaje.com
c. correspondence address - ul. Krucza 41/43/25, 00-525 Warsaw.
b. e-mail – hello@czaje.com
c. correspondence address - ul. Krucza 41/43/25, 00-525 Warsaw.
4. Before using the Store, each person should read its Regulations.
5. Making purchases in the Store requires the Customer to have an active and efficient e-mail account.
§ 2.
Types and scope of the Store's activities
Types and scope of the Store's activities
1. Through the Store, distance sales are carried out via the Internet of an assortment in the field of clothing and haberdashery.
2. The items offered are new, produced in Poland.
§ 3.
Privacy policy
Privacy policy
1. By completing the purchase form and ticking the box next to the relevant statement, the customer consents to the collection and processing of his personal data in accordance with the general regulation on the protection of personal data of April 27, 2016 (Journal of Laws UE L 119 of 04.05.2016, hereinafter referred to as "GDPR") by the Administrator for the purpose necessary to perform the provisions of these Regulations and the services provided on its basis.
2. The Customer's personal data will be processed in order to process orders, complaints and returns, to record transactions in the Store's IT accounting system for the period required by law and to store personal data in the IT accounting system to ensure the history of commercial transactions made by the Store; The basis for the processing of this data is art. 6 sec. 1 GDPR.
3. With additional consent granted by the Customer, the collected personal data may also be used for promotional and marketing purposes, including in particular to present the Customer with the store's commercial offer and other marketing information related to the Store.
4. If you subscribe to the newsletter and agree to receive it in the registration or ordering process (consent to receive commercial information by electronic means), it is only necessary to provide an e-mail address to which commercial information from the Administrator will be sent. The Customer may resign from sending such information at any time.
5. The name and surname, address, telephone number and e-mail address provided when placing the order, indicated as the Customer's delivery address, are provided to the DPD, InPost or ORLEN Paczka transport companies in the form of a label/bill of lading, which is also an order for the delivery of the shipment, and in this respect are provided by the indicated company processed.
6. The customer has the right to lodge a complaint with the supervisory authority.
7. The customer also has the right to request the Administrator to access personal data, rectify them, delete or limit processing, object to data processing, transfer data and the right to withdraw consent.
8. Providing personal data is a condition for concluding a contract.
9. Administratom danych jest Czaje s.c. z siedzibą na ul. Kruczej 41/43/25, 00-525 Warszawa, NIP: 701-109-49-13
§ 4.
Purchasing Policy
Purchasing Policy
1. The information provided on the Store's websites, including information about the presented products, in particular their descriptions, technical and functional parameters and prices, constitute an invitation to conclude a contract, within the meaning of art. 71 of the Act of April 23, 1964 - Civil Code (Journal of Laws 1964 No. 16 item 93, as amended; hereinafter referred to as the "Civil Code").
2. The store, before confirming the purchase, provides the customer with the following information:
a. an accurate description of the product and its features;
b. the total price of the products ordered, including taxes, as well as the fee for transport, delivery or postal services and summarizing the total amount of the order with the selected delivery option;
c. regarding the method and date of payment;
d. regarding the method and date of fulfillment of the service by the Store.
b. the total price of the products ordered, including taxes, as well as the fee for transport, delivery or postal services and summarizing the total amount of the order with the selected delivery option;
c. regarding the method and date of payment;
d. regarding the method and date of fulfillment of the service by the Store.
3. Purchasing a Product does not require registration in the Store.
4. Placing an order is done using the form available on the store's website after going to the basket and selecting the "go to payment" option, in which the customer provides the following data:
a. name and surname or company name;
b. email address
c. telephone number
d. shipping address details
b. email address
c. telephone number
d. shipping address details
5. The customer places an order after reading the information specified in the Regulations of the store and the information indicated in par. 2, which will be displayed in electronic form at the last stage of completing the electronic form preceding expressing the will to be bound by the contract by clicking the "Order with obligation to pay" button. After reading the collected information specified for a given Customer's order, the Customer expresses the will to be bound by the contract by pressing the "Order with the obligation to pay" button.
6. All prices given on the Store's website are, depending on the selected option, in Polish zlotys and include VAT. The price displayed in the basket summary before placing the order includes shipping costs in accordance with the option selected by the Customer.
7. The store undertakes to deliver items free of defects.
8. The order is considered accepted for execution after the Store confirms the acceptance of the order placed by the Customer.
a. order confirmation is sent automatically after placing the order by the Customer;
b. the store may suspend the acceptance of the order in the event of doubts as to the veracity or reliability of the data provided by the customer in the registration form. In this case, the Store will immediately contact the Customer in order to clarify his doubts;
c. In the event of unavailability of some of the products covered by the order, the Customer is immediately informed about it. The customer decides whether the order is to be partially fulfilled or canceled in full;
b. the store may suspend the acceptance of the order in the event of doubts as to the veracity or reliability of the data provided by the customer in the registration form. In this case, the Store will immediately contact the Customer in order to clarify his doubts;
c. In the event of unavailability of some of the products covered by the order, the Customer is immediately informed about it. The customer decides whether the order is to be partially fulfilled or canceled in full;
9. The Customer and the Store are bound by the price of the Product in force at the time of placing the order for it.
10. The following payment methods are accepted in the Store:
a. electronic payment system via Przelewy24 intermediary
11. Orders placed to an address in Poland are automatically canceled after 48 hours in the absence of payment.
12. The contract is considered concluded at the moment of confirmation of the acceptance of the order, which occurs simultaneously with the payment by the Customer, after receiving confirmation of the acceptance of the order for execution.
13. The ordered goods are sent within 4 working days from the receipt of the amount due for the product.
14. Parcels are sent via the InPost courier company.
15. In the case of ordering several items of goods, as a rule, the goods are packed collectively in one shipment, unless, when choosing the method of delivery, the Customer indicates a different method of packaging and selects the option of separate delivery for each product.
16. Together with the Product, a receipt confirming the purchase is sent. A VAT invoice is issued at the Customer's request. The customer is obliged to provide full data necessary for the correct issuance of a VAT invoice:
a. name and surname/company;
b. address of residence/registered office;
c. NIP number (for companies), PESEL number (natural persons);
d. order description;
e. correspondence address.
b. address of residence/registered office;
c. NIP number (for companies), PESEL number (natural persons);
d. order description;
e. correspondence address.
17. Each customer registering and/or placing an order agrees to receive information related to the course of the transaction and notifications of changes to these Regulations to the e-mail address provided by him.
18. Other information regarding the operation of the Store, as well as commercial information about new products or services of the Store, promotions of the Store and the Administrator's partners promoting products will be sent only to those Customers who have consented to it.
§ 5.
Complaints
Complaints
1. New Products are covered by the sales contract.
2. The store is obliged to provide the customer with an item free from defects.
3. In the event of a defect in the goods purchased in the Store, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code.
4. Complaints should be submitted electronically to the address of the Store provided in these Regulations. When lodging a complaint, the Customer should provide his:
a. name and surname;
b. address;
c. data enabling identification of the sale (e.g. login, order number, transaction date);
d. the subject and cause of the complaint;
e. contact details;
b. address;
c. data enabling identification of the sale (e.g. login, order number, transaction date);
d. the subject and cause of the complaint;
e. contact details;
5. It is recommended that the complaint include, among others: a concise description of the defect, circumstances (including the date) of its occurrence, details of the Customer submitting the complaint, and the Customer's request in connection with the defect of the goods.
6. Please send clean products as part of the complaint procedure.
7. The customer is obliged to attach proof of purchase of the goods subject to the complaint to the complaint.
8. The Store will respond to the complaint request immediately, no later than within 14 days, and if it does not do so within this period, it is considered that the Customer's request was justified.
9. Goods returned under the complaint procedure should be sent to the correspondence address: ul. Krucza 41/43/25, 00-525 Warsaw
10. If a warranty has been granted for the Product, information about it, as well as its content, will be included in the description of the Product in the Store.
§ 6.
Withdrawal from the contract
Withdrawal from the contract
1. Pursuant to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), the Customer who is a consumer has the right to withdraw from the concluded contract in writing without giving a reason within fourteen days from the date of delivery of the item, i.e. from the moment when the Customer came into possession of the item, or when a third party other than the carrier indicated by the Customer came into possession of the item. To comply with the fourteen-day period referred to in paragraph 1, it is sufficient to send a statement of withdrawal before its expiry.
2. The right to withdraw from the contract is not entitled to the Customer in relation to the Contract, the subject of which is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs.
3. In the event of withdrawal from the contract, the Customer is obliged to return the goods to the following address: ul. Krucza 41/43/25, 00-525 Warszawa immediately, but not later than 14 days from the date on which he withdrew from the contract, unless the Store offered to pick up the item himself. The returned goods should be packed in a way that prevents them from being damaged during transport.
4. If the Customer exercises the right referred to in par. 1, the direct costs of returning the goods are covered by the Customer.
5. In the event of withdrawal from the contract, the Customer is returned all payments received from him, including the costs of delivering items to the Customer (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest usual method of delivery offered as part of the delivery of goods available in the Store ), immediately, and in any case not later than 14 days from the withdrawal from the contract.
6. Section 4 applies with the proviso that if the Customer has only withdrawn from a part of the contract, i.e. returns only part of the items covered by one contract, the cost of delivering the items to the Customer is not reimbursed by the Store.
7. The Store returns the payment using the same method of payment as used by the Customer, unless the Customer expressly agreed to a different method of return, which does not involve any costs for him.
8. The store may withhold the refund until receipt of the returned goods (items) or until proof of sending back the goods in connection with the withdrawal is provided, depending on which event occurs first.
§ 7.
Final provisions and a description of the possibility of using out-of-court methods of dealing with complaints and pursuing claims
Final provisions and a description of the possibility of using out-of-court methods of dealing with complaints and pursuing claims
1. The provisions of these Regulations are not intended to exclude or limit any rights of the Customer who is also a Consumer under mandatory provisions of law. In the event of non-compliance of the provisions of these Regulations with the above provisions, priority shall be given to these provisions.
2. In matters not covered by these Regulations, the provisions of Polish law shall apply, including in particular the Act of 30 May 2014 on consumer rights (Journal of Laws 2014 item 827 of 24 June 2014) and the Civil Code.
3. Information on the possibility for the Customer who is a consumer to use out-of-court complaint and redress methods and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection , Provincial Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection:
a. https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php
b. https://www.uokik.gov.pl/instytucje_konsumenckie.php
c. https://www.uokik.gov.pl/wazne_adresy.php
b. https://www.uokik.gov.pl/instytucje_konsumenckie.php
c. https://www.uokik.gov.pl/wazne_adresy.php
4. A customer who is a consumer has e.g. the following possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
a. Permanent consumer arbitration court operating at the Trade Inspection - the possibility of requesting the settlement of a dispute arising from the concluded Sales Agreement;
b. the provincial inspector of the Trade Inspection - the possibility of requesting the initiation of mediation proceedings regarding the dispute between the Customer and the Store;
c. poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (e.g. Consumer Federation, Association of Polish Consumers).
b. the provincial inspector of the Trade Inspection - the possibility of requesting the initiation of mediation proceedings regarding the dispute between the Customer and the Store;
c. poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (e.g. Consumer Federation, Association of Polish Consumers).
